Frequently Asked Questions

 

What are ushers required to do?

• Stand for extended periods of time

• Negotiate and climb stairs 

• Provide friendly assistance for patrons before, during, and after the performance

• Accurately read small print on tickets

• Be 16 years of age or older

• Adhere to the dress-code

• Be on-time and reliable

• Assist in event preparation (stuffing programs, light dusting, table set-up, etc.)

• Be a team player who is able to work well with others and the ability to work and communicate effectively with people of diverse backgrounds

• Remain calm in the event of an emergency

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What are ushers responsible for?

• Having a full understanding of the operating policies and house rules

• Being attentive to and working under the House Manager

• Monitoring and maximizing safety at all times

• Knowing entire seating layout to escort patrons to appropriate section and seat

• Having the ability to meet the public with courtesy and enthusiasm

• Following written procedures as specified in all material distributed

• Seating patrons in an efficient and non-disruptive manner

• Assisting with late seating requirements

• Monitoring their designated area during all performances

• Having a total understanding of emergency procedures

• Being easily accessible during the performance whenever needed

 

Where do I get to usher?

• We provide the ushering staff for all events at the Ellen Eccles Theatre?

 

How often will I be asked to volunteer?

• Ushers are asked to volunteer for at least one event every two-three months. Depending on how many events are scheduled each month, you may be asked to work a little more or a little less. Ushers are typically able to sign up for events that fit their schedule.

 

How long is each ushering shift?

• An average usher shift is 3 to 5 hours.

 

How do I sign up for events?

• You choose the events or venues you are interested in and then sign up for those shifts in our online scheduling program.

 

Do volunteer ushers get a seat at performances?

• You are not guaranteed a seat when ushering, as each performance can sell out. You should be prepared to stand for the duration of your shift.

 

Is there a dress code?

• Yes, we ask all ushers to wear a black top with black pants or skirt, or a black dress and black closed-toe shoes.​

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We are grateful to those who wish to volunteer their service to the Cache Valley Center for the Arts, and we believe the benefits are rewarding.